Technical Support
We provide customers with valuable resources for technical support to help with their successful use of the Corellium Virtual Hardware platform.
Support Agreements
Using and maintaining our platform more effectively can give your team a critical edge. We're committed to making that happen, which is why we offer several options for expert technical support and services. Agreements are available for onsite appliance and cloud service solutions. Please contact us to learn more.
Standard Support
Included with all active Corellium software license subscriptions.
Support for the Corellium Virtual Hardware platform includes:
- Online Support Center
- Community Slack
- Hardware warranty
(1st year only)
Premier Support
Fee equals 20% of annual Corellium software license subscriptions.
Support for the Corellium Virtual Hardware platform includes:
- Online Support Center
- Private Slack
- Named support representative
- 12-hour response time
- Immediate level-2 escalation
- Hardware warranty
(during agreement term)
Modeling Support
Fee equals 20% of annual Corellium modeling license subscriptions.
Support for CHARM custom model development. Does not include support for the Corellium Virtual Hardware platform (see Standard and Premier Support options).
- Private Slack
- Named support representative
- 12-hour response time
- Immediate level-3 escalation
- Customized training sessions
Support Center
Visit our active knowledge base of Corellium guides and best practices in our online Support Center. You can access it anytime via the navigation bar at the top of our webpages.