CareersCustomer Success Engineer
Full-Time
Remote

Customer Success Engineer

The Customer Success Engineer will partner with our highly technical on-site customer base to provide in-depth support. This individual will play an essential role in building and strengthening the relationships with Corellium on-site customers and managing the delivery of excellent Support services. This role aims to ensure that Corellium customers have a positive experience with our product, are committed to continuing to use our product, and are able to integrate our product quickly into their daily workflows.

Responsibilities:

  • Communicate with the Customer Success team, the Corellium Engineering department, and Corellium customers to deliver solutions.
  • Act as the “named representative” for customers who purchase premier support.
  • Lead the initial product support setup and configuration while providing "Getting Started with Corellium" training on the platform.
  • Provide technical support and troubleshooting problems for customers having difficulty using a new or existing product.
  • Field all support tickets from on-site customers, address tickets promptly, monitor progress, and proactively communicate progress to the customer until resolution.
  • Escalate support requests to the development team for especially complex issues.
  • Track ongoing issues and advocate for customers' intent, workflows, and requirements.
  • Partner with the product team to drive enhancements and new features based on customer engagement.
  • Provide customer trainings.
  • Regularly check in with customers to ensure they are able to use the platform effectively; foster strong relationships with customers; help customers implement quick solutions for the problems they are trying to solve to ensure the product is sticky and useful.
  • Attend and assist with sales calls for on-site customers.

Requirements:

  • Outstanding ability to communicate with highly technical customers.
  • Experience with mobile device security testing and analysis (for example, Sans 575 certification) and/or with mobile vulnerability research
  • At least three years of customer support and/or sales experience
  • Computer Science degree or equivalent experience
  • Competitive salary, benefits, and stock package
  • Completely remote, work from home, and a nice work-life balance
  • Work with impressive engineering and state of the art technology
  • Join a small team where your actions have great impact on the company’s success
  • Sponsored learning and development

At Corellium®, we create virtual models of mobile phones and other Arm-based smart devices to eliminate barriers to testing and development. Our goal is to ensure engineers are well-equipped to research, work, and test on Arm-based technologies — whether that's testing a mobile banking app at scale, creating software for a new smart car, or looking for security flaws in the latest router firmware.

We're a fully-remote team with headquarters in South Florida.


The problem with the current ecosystem is that physical devices don't scale and emulators don’t provide a true native experience. The solution: virtual devices. We create virtual models of Arm-based devices and run them on Arm servers, combining the fidelity of a real device with the convenience and scale of the cloud.

These devices run on top of our proprietary custom hypervisor, purpose-built to model complex peripherals and chipsets. From rapid hardware prototyping to advanced security testing, our groundbreaking platform accelerates development work on Arm technologies.


As a fully remote team, we rely on a lot of tools to make asynchronous work efficient. Our favourites at the moment are GitHub, Slack, Jira, Notion and ProductBoard.


Corellium® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 


Think you fit the role?

We’d love to have a chat. Get in touch!

Locations

Remote

Who you'll work with

Chris Wade

CTO and Co-Founder

Stan Skowronek

Chief Architect and Co-Founder

A.J. Arango

Director of Engineering